7 Signs You Need a New CRM System

Posted by Ken Farmer in Business, Dynamics CRM | 0 comments


Despite all the end user pain, constant complaints, and a lot of insightful research on a new CRM system, you have delayed the decision to switch due to the usual reasons — time and money. Any of the following scenarios sound familiar to you?  

What To Think About Before Choosing A CRM

Posted by Mark Abes in Business, Dynamics CRM | 0 comments


Selecting a new CRM (Customer Relationship Management) system can seem like a daunting task. Between evaluating potentially new and complex technology, and dealing with the internal pressure to “get it right”, the experience can be confusing and stressful. In my career, I’ve witnessed the evaluation and selection process play out hundreds of times. The tips in this blog are intended to help you focus your efforts, and make the best decision for your organization.  

What Does Your Sales Team Know?

Posted by Ken Farmer in Business, Dynamics CRM, Sales Process Management | 0 comments


The phone call started like this— Caller: "Hi Ken, I'm <her name is redacted to protect the innocent> and I'm your new account executive. Do you have a minute? I want to share with you all the great new stuff we have going on this year." Sound familiar?  

Clean Data is Hard

Posted by Ken Farmer in Business, CRM 2013, CRM Admin 101, Dynamics CRM | 0 comments


Clean data is hard. Starting with it, maintaining it, and living with it. Having clean data can be the difference between a successful business application implementation and one that struggles.  

Making Connections and Closing Sales: Microsoft Dynamics CRM with Social Insights

Posted by Mark Abes in Business, Dynamics CRM | 0 comments


It's no secret that controlling the sales process has become more challenging. More often prospects rely on web resources and the opinion of peers in making purchasing decisions. Absent the opportunity to establish one’s unique value proposition, the differentiator becomes price. The logical extension of this scenario is a price battle among suppliers of similar or identical products, resulting in the erosion of both profit margin and the value of skilled sales professionals.  

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xRM³ has been implementing Microsoft Dynamics CRM since beta-version 1 in 2002. We understand that success in CRM is not just about technology—it is about supporting the business process that drives your revenue and customer satisfaction. Dynamics CRM excels at leveraging good process to be effective... Read More

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